Friday, June 19, 2009

I Love Being Wrong...

I had a minor electronic gadget emergency the other day. I define this as an electronic gadget emergency because the emergency was that my cellphone kept turning itself off randomly and refusing to reignite in any way shape or form until it was damn well ready. Really? Not an emergency, but in this day and age being without your cellphone feels like an emergency, especially when you've given up the good ol' landline in favor of the portable variety, and no one can get a hold of you without it. So after a week of being ready to run to the AT&T store and then having the damn thing magically heal itself, I had had enough. The phone was only a little over a year old and hadn't suffered any my knowledge anyway, I suppose with phone loving little ones running around you never truly into the store I flew, on my lunch break, and by the time I got there, I was not. happy. FEAR ME.

Cellphone salespeople have taken on a certain type in my mind, pretty much the same type as the used car salesman. Anyone who shouts at me and tries to sell me something as I'm walking through the mall with my two children, juggling goldfish, a sippy cup, and a leaky lemonade immediately goes on my shit list. (Also on my shit list? The nail file and hand lotion toting salespeople at the mall...but that's a different post on a different day.) I just knew, before I even entered the building, that I was going to be told that my phone was worthless, no longer under warranty, and that I was going to have to buy a new one. Knowing that I was not yet eligible for a "free" phone, as my contract isn't up yet, I was preemptively internally seething. Scam artists!! I thought, and I reluctantly walked up to the service counter and waited.

A few minutes later a not-really-noteworthy looking guy walked out of the back storage room and asked if he could help me. I hoped that he could. I told him the symptoms of my emergency and, taking note of his immediate frown, dreadfully followed him to his desk. A couple fiddles and faddles with my phone later, my worst case scenario was confirmed. Upon investigation, it appeared that the "moisture sensor" inside the battery compartment shined a brilliant shade of hot pink, which immediately told us two things: 1. somehow my phone had gotten wet inside and was dying a slow death (drool anyone?) and 2. the warranty on the phone doesn't cover this problem, and I was SOL. Lovely. So I swore. I really didn't mean to do it, but when the guy told me that I wasn't eligible for a free phone and that the warranty on my current phone was done-for, I let one slip. Yeah, the guy said to me in agreement, and for a second I questioned my automatic tagging of all cell salesmen as bad. Maybe this guy was decent...and then he talked some more...

Guy: Hey Girl, (I can't remember her name, but she was a salesperson sitting at the desk behind him) can you look this account up on your computer and tell me when her husband is eligible for a free phone?

Girl: Sure, it's October.

Me: Ughhhh. So I'm January and he's October. (knowing in the back of my mind that a new phone just really isn't in our budget at the moment. Crap.)

Guy: Umm, yeah. Hmmm...

Girl: Hey, you know, an older gentleman brought in a phone yesterday because he was having trouble hearing on it, it should still be on your desk. Works fine...doesn't have a battery cover though, so it's in a case.

Guy: Oh yeah. (finds the phone and picks it up.) If you want to use this one until October you can do that.

Me: *warily* What do you mean it doesn't have a battery cover? Cuz...uhhhh...I have small kids... (visions of my cellphone battery being tossed around the room filling my head...walking into the living room to find Little chewing on it...hmmmm)

Guy: *Laughs*Yeah that wouldn't work. I bet I could find a cover in the back...

And with that he got up and walked back into the rear store room, emerging a few minutes later with the phone...with a cover on the back. For me. FREE.

Guy: It doesn't have a camera, but you could have it until you can get a new one for free in October.

Me: *feeling guilty about only minutes earlier pegging him as a swindler* That would be great!! Thank you!!

Guy: OK, the I'll transfer your contacts over...just take a second...

And that was it. I walked out of there without them trying to sell me a single thing, with a phone that works fine, and a big smile on my face...and it didn't cost me a dime. Sometimes I LOVE being wrong.

1 comment:

Sue @ My Party of 6 said...

YAY! Awesome! I was wondering if he was scamming you on the moisture thing, but I guess not since he found you a free phone!

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